How to Add Live Chat to a WordPress Website

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Watch how you can add live chat to your WordPress website.

By adding a live chat you can give your visitors, a much more easier way to reach you.

Crisp mobile app:

In this tutorial we are going to see, How you can add a live chat and its features

Steps you need to follow to add live chat:

Step 1: Creating an account on crisp (a live chat tool) (00:30)
Step 2: Connecting a crisp account with your website. (01:38)

So by following these steps, you can add a live chat to your website using crisp.

Adding a profile picture to your live chat. (03:44)

5 Features of crisp Live Chat :

Visitor Chat (04:31)
Magic Browse (05:37)
Triggers (06:39)
Operators (09:01)
Availability (10:05)

We are going to add live chat in the following 2 steps :

So Let’s Get Started:

Step 1: Creating an account on Crisp

First, you need to go to: and enter your e-mail, password, name and then click ‘continue’ to enter your website address and website name.

And then, click ‘Finalize’ to create your account on crisp.

So once we create our account, we’ll reach the live chat inbox.

Step 2: Connecting crisp account with your website.

So to connect it we need to install the ‘crisp’ plugin on our website.so, let’s go to our WordPress dashboard.
Now let’s search for the ‘crisp’ plugin and click ‘install’ and ‘Activate’. (the plugin)

Now, just click ‘connect with crisp’ and click continue to connect your crisp account on your website. Now you will get to see the live chat inbox.

Now let’s see, How to add a profile picture to live chat:

By adding a profile picture, you can make your live chat more user-friendly.

Now, add your profile picture…just to go to ‘settings’ and click ‘account’ to add your image

Now if we go to our site, and click ‘refresh’ you can see that your image appears in the live chat.

Next, let’s see 5 best features of live chat :

1) Visitor Chat :

Visitor chat helps you to chat with your visitors, even though they’re not using the live chat.

2) Magic browse :

By using Magic browse feature, you can instantly see what your visitor is looking on your website.

You can also point & click, anywhere on your website. And it can be seen by the user… on their screen.

3) Triggers :

Triggers can be used for sending a message to your visitor automatically when he lands on your website.

4) Operators :

This feature allows us to add a additional operators who can respond to live chats.

5) Availability :

This is the most important feature, where you can choose and schedule your availability on the live chat.

When you turn on this feature…you can choose the days and time, when you want to be online on the live chat.

So that’s it, guys!

This is how you can add live chat to your website, to chat with your visitors.

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